Complaints Policy

We hope that you will be completely satisfied with the services provided, but should you find you have reason to make a complaint our Complaints Handling Procedure is on display in reception, a copy of which may be obtained from our receptionist. We highly recommend you speak first with your dentist – our aim is to resolve any issues that might occur quickly and to your satisfaction.

For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk

You can also contact The Care Quality Commission (CQC) who regulates private dental care services in England by calling 03000616161 who may be able to help.

The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling 020 7167 6000.