Give us a call 01929 471023
Mon, Thu: 9:00AM - 7:00PM Sat: 9:00AM - 1:00PM
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Information and Instructions for attendance

Accordingly to the last letter of CDO ( Chief dental officer)

“face-to-face consultation and treatment that should only be provided following the remote risk assessment and triage of the patient. “

As such we have updated our procedures in line with government recommendations.

Before attending the surgery you will be required to complete the medical history and patient consent forms.


There will be a triage stage for all our patients. If you already have your appointment booked we will call you one day prior to the day of your appointment to check if you are healthy and symptom free to attend the appointment.

Triage questions

  1. Have you tested positive for COVID-19 in the last 7days?
  2. Are you waiting for a COVID-19 test or the results?
  3. Do you have any of the following symptoms: 
    • New continuous cough
    • High temperature or fever 
    • Loss of, or change in, sense of smell or taste?
  4. Do you live with someone who has either tested positive for COVID-19 or had symptoms of COVID-19 in the last14 days?
  5. Have you been notified by NHS Test and Trace in the last 14 days that you have been in that contact with a person who has tested positive for COVID-19 and you do not live with that person?
  6. Are you in a vulnerable group or at increased risk of COVID-19 e.g 70 or older or under 70 with underlying health condition?

If any of the above applies to you please DO NOT attend the surgery and contact us.

What to do when attending the surgery

You must come on your own ( unless there is a need to be accompanied).If there is a double appointment for 2 persons from the same family, it is recommended one of them to wait in the car or outside.

You should arrive at the appointed time and telephone (01929471023) to let us know you have arrived.

The car port next to the entrance in the dental practice (right side) can be used to park the car when you come for the appointment.

You will not be able to enter the practice early and sit in the waiting room, so if you are early, please wait in your car or outside the practice.

We will not be able to take any cash payments in the practice.

For known fees and where possible we will take payment over the phone, the day prior to appointment.

All other payments can be made at the surgery using a credit/debit card, the card machine will be throughly cleaned after each use.

If you have a mask please wear it in the practice apart from when we are providing clinical treatment. We highly recommend patients to bring their own masks.

Please bring a pen to the practice to sign your medical history and/or consent form in case necessary.

Please could you clean your teeth thoroughly before attending for your appointment and avoid all foods and drinks until after your appointment.

Before you leave we will ask you to sanitise your hands again and would suggest you wash with soap and water when you get home as usual.

Before you leave we will ask you to sanitise your hands again and would suggest you wash with soap and water when you get home as usual.

What will happen when you arrive

We will be taking the following precautions and operating procedures to ensure the health and safety of all our patients

You will be met at the door and asked to sanitize your hands, we will take your temperature when you arrive.

If the temperature is 37.8degrees centigrade or higher you will be asked  to return home and call 111 and consider self isolation as per the government guidance.

If there is an urgent or emergency dental problem you will be referred to a dedicated facility.

We will be wearing more personal protective equipment than you are used to seeing us wearing.

The time in between appointments will be at least 30 min to allow the air in the room to ventilate and for all surfaces to be disinfected.

The medical dental staff will use half face respirators for aerosols generating procedures such as :  Scale and polish, crown preparation , bridge preparation , RCT , some extractions where required root separation.

Equipment will be treated with High UVC lamp output at 254 nm Contains 2 x UVC germicidal tubes. For more information about the benefits of UV lamps please click HERE.

For more information on the IES photobiology committee who conducted the research click


Risk Level

Based on government classification we would need to hear from you if you are in one of the below categories:

High risk / Shielding (clinically extremely vulnerable)

People who are clinically extremely vulnerable should have received a letter telling them they’re in this group or been told by their GP

If you’re at high risk from coronavirus, you’re advised to take extra steps to protect yourself.This is called shielding.

  • have had an organ transplant
  • are having chemotherapy or antibody treatment for cancer, including immunotherapy
  • are having an intense course of radiotherapy (radical radiotherapy) for lung cancer
  • are having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors)
  • have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)
  • have had a bone marrow or stem cell transplant in the past 6 months, or are still taking immunosuppressant medicine
  • have been told by a doctor they have a severe lung condition (such as cystic fibrosis, severe asthma or severe COPD)
  • have a condition that means they have a very high risk of getting infections (such as SCID or sickle cell)
  • are taking medicine that makes them much more likely to get infections (such as high doses of steroids or immunosuppressant medicine)
  • have a serious heart condition and are pregnant

Moderate risk (clinically vulnerable)

If you’re at moderate risk from coronavirus It’s very important you follow the general advice on social distancing, including staying at least 2 metres (3 steps) away from anyone you do not live with.

Unlike people at high risk, you will not get a letter from the NHS

People at moderate risk of coronavirus include people who:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (for adults this is usually anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • diabetes
  • those with a weakened immune system caused by a medical condition or medications such as steroid tablets or chemotherapy
  • being seriously overweight (a BMI of 40 or above)
  • those who are pregnant.